You have the business case for store fulfillment and management buy-in, now what? Your stores and store personnel need to be prepared to execute. You're asking associates to take on a new role; one that requires additional labor and responsibilities. Without a well-constructed operational plan that redefines, organizes, aligns, trains, and compensates stores, your omnichannel initiative could fail.

Join eBay Enterprise and guest speakers Peter Sheldon, VP, Principal Analyst at Forrester Research, Inc. and Chris Shortall, VP, Customer Service at Destination XL for a deep dive into the operational requirements, tactics, nuances, and real-world best practices to successfully execute Ship-from Store, In-Store Pickup, and Ship-to Store.


Peter SheldonPeter Sheldon
VP, Principal Analyst, eBusiness & Channel Strategy

Chris ShortallChris Shortall
Vice President, Call Center Operations

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