Our Omnichannel Operations deliver fulfillment, freight and customer service functions for our clients.
eBay Enterprise Fulfillment and Freight solutions provide scalability, operational efficiency and cost efficiencies that retailers can’t achieve on their own. We operate seven campuses across the U.S., Canada and Europe, with more than 6.5 million effective square feet of fulfillment space. And through partners in Europe and China, we boast an additional five fulfillment campuses with more than 2.1 million effective square feet.
Our solution includes regional or central distribution models, warehouse management systems, inbound and outbound logistics, and returns processing. We also offer value-added services including custom packaging, personalization, gifting and assembly. We can even handle food grade and continuity fulfillment.
eBay Enterprise ships to 60+ countries and provides freight solutions to ensure faster delivery at a lower cost. Our proprietary freight solution – ShipQuik – delivers orders to consumers faster by reducing time in transit from the fulfillment center to the consumer.
eBay Enterprise Customer Service provides branded customer care services for commerce via telephone, IVR, live chat, email, and social support. In the U.S., we have three call centers and a network of customer support agents, with additional call centers in the U.K. and China. We offer customer care in nine languages.
The eBay Enterprise customer care platform combines proprietary and third-party technologies, and utilizes business intelligence. We optimize your service, sales, agent and cost efficiencies by offering automatic call distribution, computer telephony integration, interactive voice response, email, workforce management, voice recording/monitoring, and customer relationship management systems. Simply put, our services help drive retail revenue through customer service interactions.