Stub Hub Selects eBay Enterprise for Customer Service Solutions
eBay Enterprise to provide scalability and enhance the fan experience
KING OF PRUSSIA, Pa., April 14, 2014 – eBay Enterprise®, an eBay Inc. company, today announced it has signed a new agreement with StubHub, the world’s largest ticket marketplace, to provide customer service solutions to drive ticket sales.
StubHub enables fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub currently enjoys 100 partnerships with the biggest brands in the sports and entertainment industries.
“Launching new customer service solutions with eBay Enterprise is a strategic next step as we focus on customer satisfaction, efficiency and seasonal spikes,” said Randy Rubingh, director of customer service at StubHub. “Along with our shared commitment to putting our clients first, eBay Enterprise brings a great mix of talent with an engaging team to create experiences our fans will love.”
eBay Enterprise will provide dedicated agents to handle customer service inquiries from its Melbourne, Florida service center. Through extensive collaborative training with StubHub, eBay Enterprise agents will deliver superior support and maintain StubHub’s mission to provide a safe, convenient and highly reliable service for its fans.
“eBay Enterprise understands the online consumer and has the expertise and scalability to quickly meet StubHub’s customer service needs,” said Tobias Hartmann, interim president of eBay Enterprise. “Having the same philosophy of providing the highest level of service makes it even easier to help them succeed and enhance the fan experience.”
StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company’s FanProtect Guarantee. Company partners include the Ottawa Senators and the Rogers Cup Tennis tournament, along with over 60 teams in the NFL, MLB, NBA, NHL, MLS and NCAA, complemented with companies such as ESPN, AEG, Tickets.com, and Paciolan.
StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com, Twitter.com/StubHub, Facebook.com/StubHub, or YouTube.com/StubHub.
About eBay Enterprise
eBay Enterprise is a leading global provider of omnichannel solutions, including Magento open-core technology, retail order management, fulfillment and customer care services and marketing solutions. Our comprehensive and modular solutions enable brands and retailers of all sizes to deliver consistent consumer experiences across digital and physical retail touch points throughout the entire purchase lifecycle by engaging potential customers, converting browsers into buyers and delivering products with speed and quality. Our expertise in commerce and omnichannel solutions provide our clients with the flexibility and control they need to accelerate sales growth and win with today’s digitally connected consumer. eBay Enterprise is headquartered in King of Prussia, Pa. and has major service offices in Austin, Barcelona, London, Los Angeles and New York. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY) company. More information can be found at www.ebayenterprise.com and www.magento.com.