Destination XL Group Inc. Turns to eBay Enterprise to Transform Stores into Fulfillment Centers
Ship-from Store creates exceptional customer experience with fastest, most economical shipping
KING OF PRUSSIA, Pa., Sept. 9, 2014 – eBay Enterprise, an eBay Inc. company, today announced Destination XL Group Inc. (NASDAQ: DXLG), the largest multi-channel specialty retailer of big and tall men's apparel, has successfully implemented eBay Enterprise Ship-from Store in more than 100 stores. An eBay Enterprise Dropship Manager client since 2012, the combined solutions give DXLG more than 200 omnichannel fulfillment locations to expand product availability to its customers. According to the “The Forrester Wave™: Omnichannel Order Management, Q3 2014” report by Forrester Research, Inc., eBay Enterprise store fulfillment solutions stand out as a best-of-breed suite.
The cloud-based eBay Enterprise Ship-from Store module has been deployed across the Destination XL (DXL) and Rochester Clothing stores to provide more options and choices to DXLG’s diverse customer base. “Our new concept store, DXL, offers an upscale environment with more than 2,000 private label and name-brand styles to choose from, which gives our customers a unique blend of full wardrobe solutions not available at traditional retailers,” explained Chris Shortall, vice president, customer service at DXLG. “eBay Enterprise Ship-from Store enables us to make our online channel equally dynamic. We can easily offer customers inventory across all of our channels, which allows us to deliver a better shopping experience with more items, colors, and sizes regardless of where our customers shop. It’s the perfect solution.”
DXLG successfully deployed eBay Enterprise Ship-from Store in 90 days to more than 100 stores and continues to add stores monthly. According to Shortall, the program captures demand that may have otherwise been lost and reduces backorder and out-of-stock situations in the distribution center. In addition, the integration of store inventory with the online channel enables the sale of items at a faster rate, which results in fewer markdowns.
“It’s really all about delighting the customer,” said Shortall. “If we don’t have the item in our distribution center, customers don’t see that we are shipping from a store. They feel like we have what they want in stock for immediate purchase. eBay Enterprise Ship-from Store allows us to create the best customer experience including the fastest and most economical shipping.”
DXLG also utilizes eBay Enterprise Dropship Manager to automate order processing providing online visibility to available inventory. As a result, DXLG more than doubled its dropship network and decreased cancel rates for dropship items by 52 percent.
“DXLG is an excellent example of the positive direct impact omnichannel strategies have on customer satisfaction and loyalty,” stated Tobias Hartmann, vice president, client success, operations and international, eBay Enterprise. “Our Store Fulfillment Solutions focus on driving incremental revenue and creating a seamless customer experience while optimizing inventory, a retailer’s single highest overhead cost.”
Please join eBay Enterprise and guest speakers Peter Sheldon, VP, Principal Analyst at Forrester Research Inc. and Chris Shortall, VP, Customer Service at Destination XL for a deep dive into the operational requirements, tactics, nuances, and real-world best practices to successfully execute Ship-from Store, In-Store Pickup, and Ship-to Store. Click here to register.
About Destination XL Group, Inc.
Destination XL Group, Inc. is the largest multi-channel specialty retailer of big & tall men's apparel with operations throughout the United States, Canada and in London, England. The retailer operates under six brands: Destination XL®, Casual Male XL, Rochester Clothing, B&T Factory Direct, ShoesXL and LivingXL. Several e-commerce sites, including www.destinationxl.com, and direct mail generate the Company's direct-to-consumer business. With more than 2,000 private label and name brand styles to choose from, big and tall customers are provided with a unique blend of wardrobe solutions not available at traditional retailers. The Company is headquartered in Canton, Massachusetts. For more information, please visit the Company's investor relations website: http://investor.destinationxl.com.
About eBay Enterprise
eBay Enterprise is a leading global provider of retail-optimized commerce solutions, including the Magento platform, order management, fulfillment, customer care, and marketing solutions. We enable brands and retailers of all sizes to deliver consistent omnichannel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. With unrivaled flexibility and control, our clients are armed to accelerate sales growth and win with today’s digitally connected consumer. eBay Enterprise is headquartered in King of Prussia, Pa. and has offices in Austin, Barcelona, London, Los Angeles, New York, and Shanghai. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY) company. More information can be found at www.ebayenterprise.com and www.magento.com.