DSW Adds eBay Enterprise In-Store Pickup to its Omnichannel Fulfillment Arsenal
New solutions augment existing eBay Enterprise Ship-from Store and Dropship capabilities
KING OF PRUSSIA, Pa., June 26, 2014 – eBay Enterprise, an eBay Inc., company, today announced Designer Shoe Warehouse Inc. (NYSE: DSW), a leading footwear and accessory retailer, will expand its omnichannel fulfillment capabilities with eBay Enterprise In-Store Pickup. The company is also poised to launch Ship-to Store as part of its progressive omnichannel strategy. Augmenting the company’s success with eBay Enterprise Ship-from Store, and Dropship Manager, DSW is now positioned to deliver a full portfolio of customer-centric fulfillment options that will help to fulfill their ultimate goal of delivering any shoe, anywhere, any time.
DSW selected eBay Enterprise as its omnichannel fulfillment partner more than a year ago based on eBay Enterprise’s best practice expertise, speed-to-market and simple and intuitive user interface for its store associates.
“Our experience with eBay Enterprise Ship-from Store and Dropship solutions, as well as its implementation and support resources, has been extremely positive. Based on the success of those programs, we are confident our In-Store Pickup and Ship-to Store initiatives will be equally successful,” stated Roger Rawlins, Executive Vice President, Omnichannel at DSW.
The deployments of eBay Enterprise In-Store Pickup and Ship-to Store will provide DSW customers with convenient options to purchase items online and pickup orders at the location of their choice, while also avoiding shipping charges – key purchase motivators for consumers. Both solutions also offer potential for incremental sales opportunities while the customer is already in the store.
“At DSW, we are focused on providing the best shopping experience possible. Our goal is to provide our customers with a seamless experience, whether they are shopping in stores or online. “With our implementation of eBay Enterprise Ship-from Store, DSW offers the online customer access to its extensive assortment regardless of where one shops by providing visibility into inventory held by DSW stores and dsw.com, and enabling stores to fulfill online orders. With In-Store Pickup followed by Ship-to Store, we now add even more convenience and choice into the mix. These capabilities promote DSW’s capability to serve omnichannel customer demand 24/7,” said Rawlins.
“DSW’s commitment to its customers’ experience is clearly demonstrated by its cultural and operational investment in bringing a complete suite of omnichannel fulfillment solutions to the forefront of its business,” commented Tom Barone, head of operations, North America. “As a global leader in omnichannel fulfillment solutions with close to 4,000 stores and 26,000 suppliers live in the Americas, Europe and Asia, we’re able to provide these best practice insights to the benefit of our clients. We share DSW’s commitment to elevating the consumer experience and look forward to our expanded partnership.”
About DSW Inc.
DSW Inc. is a leading branded footwear and accessories retailer that offers a wide selection of brand name and designer dress, casual and athletic footwear and accessories for women, men and kids. As of June 23, 2014, DSW Inc. operates 410 DSW stores in 42 states, the District of Columbia and Puerto Rico, and operates an e-commerce site, http://www.dsw.com, and a mobile website, http://m.dsw.com. DSW Inc. also supplies footwear to 359 leased locations in the United States under the Affiliated Business Group. For store locations and additional information about DSW, visit http://www.dswinc.com.
About eBay Enterprise
eBay Enterprise is a leading global provider of retail-optimized commerce solutions, including the Magento platform, order management, fulfillment, customer care, and marketing solutions. We enable brands and retailers of all sizes to deliver consistent omnichannel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. With unrivaled flexibility and control, our clients are armed to accelerate sales growth and win with today’s digitally connected consumer. eBay Enterprise is headquartered in King of Prussia, Pa. and has offices in Austin, Barcelona, London, Los Angeles, New York, and Shanghai. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY) company. More information can be found at www.ebayenterprise.com and www.magento.com.