Commersations Resource Center

eBay Enterprise Named a ‘Strong Performer’ in Independent Evaluation of Omnichannel Order Management

Forrester Research, Inc. just released its Omnichannel Order Management Wave™ Report, in which eBay Enterprise was named a ‘Strong Performer’. A guiding force in the technology industry, Forrester recognizes in this report that omnichannel OMS systems are now a must-have technology for almost every eBusiness leader.

Further, OMS systems support a complex set of omnichannel order fulfillment scenarios—and Forrester advises that eBay Enterprise’s “store fulfillment solutions stand out as a best-of-breed suite.” Of the nine vendors evaluated, eBay Enterprise earned the highest score for ship-from-store.

Some other key results:

  • According to Forrester, eBay Enterprise “has leveraged its experience to help many top-tier clients deploy and operate robust omnichannel initiatives.”
  • Forrester recognizes that eBay Enterprise was one of the first organizations to support ship-from-store. We are now supporting 39 brands across three continents with ship-from-store services and technology.
  • eBay Enterprise was the only solution to earn the highest possible scores for reporting and analytics, fraud management, and payment processing and reconciliation.
  • We believe this is further validation of the growth of Omnichannel and our mission to provide retailers and brands with industry-leading solutions to win in this omnichannel commerce world.

Download a complimentary copy of The Forrester Wave™: Omnichannel Order Management, Q3 2014 to learn more.

We are also hosting a webinar on August 19th, at 2 p.m. (EDT) with guest, Adam Silverman, Principal Analyst at Forrester Research, during which you’ll learn how to drive sales with store fulfillment, what other retailers are finding successful and some additional insights from the Wave report. Register now.


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