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Make Sure Delivery Isn’t Your Weakest Link This Holiday

Retailers see 20% of annual retail sales occurring between Black Friday and Christmas, and, this year, there are only twenty-six shopping days between Black Friday and Christmas, just one more than last year, and five fewer than 2012. Though, to be fair, as usual, 50% of shoppers will finish their shopping in the last two weeks of December.

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Making A Personal Connection

With the Fall conference season in full swing, I’ve been thinking about what makes for memorable connections at these events. Shaking hands and talking to partners, customers and prospects all day is exhilarating but also overwhelming! How does someone make a lasting impression? How does someone make that personal connection?

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Expanding into the global e-marketplace? Ask yourself these key questions.

Pack your bags—it’s time to expand your eCommerce business globally. But be warned: Before you start the journey, you’ll need to ask yourself these key questions.

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Holiday Optimization Best Practice Guides

As the holiday season fast approaches, retailers and brands begin the mad scramble of preparing their websites for an influx of shoppers and the most important sales days of the year. With the stakes set high, determining what goes in front of consumers can be a challenge. eBay Enterprise’s Marketing Solutions wants to help you succeed this holiday season.

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Rethinking Customer Service

It’s no secret that service is the key to customer satisfaction. But have you considered its effect on customer loyalty? Subpar service drives 67% of all consumers to find new stores in which to shop. Online, that figure jumps to 89%. While these numbers are startling, consider the opportunities. Simply rethinking your customer service strategy can keep your customers coming back time and again.

Of course, you have to deal with more channels—and more data—than ever before. That’s why we’ve done the research to help you make smart decisions. It’s also why, later this month, we’re hosting a webinar to share with you our information, statistics, and practical advice.

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How to Stand Out in the eCommerce Crowd

The eCommerce marketplace is crowded and noisy. Are you being heard? Here are some surefire tactics to ensure that your voice rises above the rest—and that your customers are listening.

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Channel Surfing: Avoiding Conflict

What are the right channels for your brand? There’s no right or wrong answer—but there are some guidelines you can follow to ensure that your strategy works for you and your customers.

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The Value of a Customer-Centric Mindset

The beauty of working for eBay Enterprise is the ability to partner with leading brands and commerce companies of all shapes, sizes, industries and geographies. However, we still find that there are key opportunities for improvement. Of all of these problem statements for our clients, the one that continues to rear its head is a lack of a consumer-centric mentality.

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Not Ready for Holiday?

Today, we released the findings of our 2014 Holiday Retail Audit examining how brands are prioritizing their investments in retail infrastructure ahead of the holiday season. More than 1,000 U.S. ecommerce and marketing professionals from online retailers with revenues of $5 million to $250 million participated in the research and here’s what they told us.

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Creating an Effective Display Ad Strategy

Display advertising is one of the most valuable forms of advertising on the web. It’s also one of the most challenging. Here’s your chance to learn how to create an effect display ad strategy—and how to gain new customers with look-alike and behavioral targeting.

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